We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Verizon Fios is a fiber internet service provider offering plans with speeds up to 2 Gigs. Learn if Verizon Fios is right for ...

Verizon is also offering direct relief to its customers in the hardest-hit areas. From July 7 to August 3, the company will ...

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Verizon highlighted a new customer service programme designed to ensure subscribers would be able to resolve issues by contacting the operator a single time using an AI assistant. The operator also ...

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

Investing.com -- Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, ...