Virgin Money Forced to Apologize After Chatbot Threatens to Cut Off Bank Customers Who Use the Word 'Virgin'
Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank ...
The Risk of AI-Driven Banking Commoditization
In the near future, the banking industry will undergo a radical transformation as AI reshapes financial services.What was once a sector characterised by huge investment, scale, regulation and ...
How Gen AI means better customer experiences - see one bank's approach
NatWest Bank's digital chief explains how the finance giant innovates while keeping its clients safe - and how other business leaders can benefit.
The Road Ahead For AI In Banking
In 2024, the banking sector had quite a year! From a regulatory perspective, the EU AI Act was introduced reinforcing ...
Commonwealth Bank launches new AI tool to 'reimagine banking': 'Faster and safer'
The country’s biggest bank has entered a five-year collaboration with Amazon Web Services (AWS), which it said marks the next ...
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Nvidia, Caterpillar and other winners and losers from DeepSeek’s emergence, according to JPMorgan
Nvidia — whose market cap dropped by $600 billion in a single day on the emergence of the Chinese AI chatbot DeepSeek — is ...
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Virgin Money chatbot scolds customer who typed ‘virgin’
The bank’s customer service tool responded ... The airline was forced to compensate a customer after its AI chatbot wrongly told him he was entitled to a discount. One person familiar with the ...