Learn a foolproof framework for service recovery and how to work with angry, upset, or disappointed customers.

A suspect is on the run after he shot a bystander in the parking lot of a north Houston restaurant, HPD said. He was ...

Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Add Yahoo as a preferred source to see more of our stories on Google. Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a ...

MIAMI BEACH, FLA. (WSVN) - A Miami Beach deli owner is speaking out after he was attacked by an angry customer. Business owner Richard Sauzo said a man, who was trying to shoplift in his store, threw ...

People love Costco for its bulk buys that cost a fraction of what they might at other retailers, but the company hasn't ...