I tell my clients two things to frame organic search discussions around content and user experience: Search engines want to provide answers to their users in one click or less. If you design your ...

When a design doesn’t work, it often draws more attention to itself than when it works perfectly. A wobbly shopping cart, a flimsy potato peeler, a puzzling highway sign: These are common nuisances.

Wow. I am glad to see I am not the only engineer that has trouble with bloatware websites. I have gotten a dozen emails about my editorial on bad website design. I blogged about it here. One reader, ...

Many commercial Web sites fail to pass even basic tests for usefulness and usability largely because their architects use faulty reasoning to justify defective decisions. That’s one of the conclusions ...