The problem most businesses face isn't that agents aren't smart enough; it's that the business often isn't legible enough to ...

As digital transformation redefines business landscapes, cloud adoption has become integral to this shift. But this critical move can be challenging, so it necessitates a robust approach to help ...

Adi Klevit, an Entrepreneurs’ Organization (EO) member in Portland, Oregon, is the co-founder of Business Success Consulting Group, which helps leaders create and document custom processes and ...

Small businesses have many compelling reasons to outsource, including saving money, improving performance and avoiding ...

“I think the business process modelers were waiting for SOA to show up,” says Sean Rhody, a chief architect at the CSC Consulting Group. “Without being able to define services, they were always ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

Business process automation is one of the key factors in ensuring the competitiveness of enterprises. Thanks to the implementation of optimisation systems, companies ...

Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, we will earn a commission at no extra cost to you. Learn more. Running a business ...

A big part of growth is knowing you need to change and adapt. Teams that take this to heart will know that even if their work gets done it doesn’t mean you can’t improve it or make it easier for ...

MANILA, Philippines — The local information technology and business process management (IT-BPM) sector ended 2025 with export ...

Identifying and streamlining business processes are at the center of everything a CTO does. Over the past several months, I’ve been looking closely at InfoWorld’s core business processes to determine ...