TwistedSifter on MSN
Call center employee is fed up with scammers, so he came up with the perfect script to deal with them
These fraudsters need to be taught a lesson.
TwistedSifter on MSN
Call center agent got a call from a woman who was inquiring about her credit card points, and she was angry to find out she didn’t earn any at all
If only money mistakes could be fixed so easily like ...
Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...
From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...
Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...
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