Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center operations. Bethesda, MD (PRWEB) - ...

At its Partner Summit, Cisco took the wraps off a new AI-powered, agent-driven network management and services tool called Cisco IQ, along with an interesting new edge computing platform called the ...

New Voicea and Google Cloud's Contact Center AI integrations enable "super agents". New Webex Experience Management transforms the customer experience with contact centers. All this innovation is now ...

Cisco unveiled its SSE platform and announced Cisco Multicloud Defense, based on its recent acquisition of Valtix, at this week’s Cisco Live! customer event. Cisco this week took the wraps off a ...

Cisco has made some big changes in 2015—partnering with Sabre to create a complete booking solution, building its own mobile application and introducing virtual travel centers to its Europe, Middle ...