Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...

Opinions expressed by Entrepreneur contributors are their own. Align teams for a seamless customer journey and foster cross-functional collaboration for success. Build trust through authentic customer ...

Do you communicate with customers and leads through multiple channels? Keeping on top of your social, phone, email, voicemail, and inbox is time-consuming yet urgent. Good communication management can ...

As the virus reaches its peak, we’ve all started to recognise this working environment as the “new normal”. Kavita Singh shares tips to bring seamless communication to your customers. When ...

CLARIFIED IN A FEW WEEKS. WELL, THE OMAHA PUBLIC POWER DISTRICT ANNOUNCES A NEW OUTAGE MAP, ENDING THE NEED TO SELF REPORT. THANKS FOR JOINING US. I’M QUANECIA FRASER. I’M BILL SCHAMMERT. THE UTILITY ...

GENESEE, Colo. — Xcel Energy defended its communication with customers Thursday as thousands of Colorado residents entered their second day without electricity following planned shutoffs, while the ...