It’s just a few minutes a day for a few agents in your call center. What’s the big deal? Can you quantify the impact that a lack of schedule adherence has on your call center? Here are a few ...

Leading call-tracking platform offers customers the ability to sign up for proactive monitoring and compliance threat/fine mitigation MILLERSVILLE, Md. – January 7, 2025 - CallTrackingMetrics, a ...

Canadian call centers were recently estimated by U.S. law enforcement authorities to be doing US$100 million in illegal business annually in the U.S. In comparison, InternationalStaff.net estimates ...

SANTA ROSA, Calif.--(BUSINESS WIRE)--Contact Center Compliance (DNC.com), the leader in compliance technology services, has appointed Mike Kovatch as the new Chief Executive Officer. New CEO is ...

BROWNSBURG, INDIANA, USA, July 3, 2023/EINPresswire.com/ -- As a 20-year PACE member, Contact Center Compliance’s extensive experience in compliance best practices ...

Contact centers want strong customer experience practices in place. At the same time, they must comply with federal regulations. Not only must contact center leaders and agents have strong ...

SANTA ROSA, Calif., Jan. 3, 2023 /PRNewswire/ -- Contact Center Compliance announced today that it has hired Isaac Shloss to be its new Chief Product Officer. This is a new position within Contact ...

MILLERSVILLE, Md., Jan. 7, 2025 /PRNewswire/ -- CallTrackingMetrics, a leading call-tracking and analytics provider, announced a strategic partnership with Contact Center Compliance today. Contact ...

today. Contact Center Compliance offers a comprehensive suite of tools to help call centers meet regulatory standards. This collaboration marks a significant milestone for both organizations, ...