While conversation analytics (CA) is one of the earliest AI-enabled contact center products, the application is currently experiencing a renaissance driven by generative and agentic artificial ...

SEATTLE--(BUSINESS WIRE)--Marchex® (NASDAQ: MCHX), which harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics ...

When emotional data is read in context and combined with behavioral, operational and external signals, it becomes a predictor ...