The deal’s aim is to establish an integrated, AI-powered end-to-end engagement platform for pharma and biotech clients that ...

Although all major indices posted year-over-year gains, Brand Trust once again played the most influential role in driving recovery. Improvements in company reputation led Brand Trust gains.

Customer engagement remains a top challenge for businesses in today's technological landscape. The explosion of AI and the commercialization of space, the rise of quantum computing and the ongoing ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Dec 24, 2015, 01:46pm EST Dec 06, 2017, 10:51am EST This ...

Discover how digital experience platforms are redefining customer engagement in 2026 through personalization, omnichannel ...

Read along to learn what true active customer participation is, what that looks like in practice, and why brands really need to embrace it. Many brands seek to enhance and increase customer engagement ...

Customer engagement in banking refers to the interactions and relationships between a financial brand and its customers that cultivate a sense of loyalty, involvement, and investment in the bank's ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

To some, "new product development" means inventing something new. In reality, though, most new products are modifications of existing products or ideas. Sometimes, adding an element of service onto an ...

“If I had asked people what they wanted, they would have said faster horses” is the famous quote attributed to American businessman Henry Ford. It’s an interesting maxim and particularly pertinent ...