SINGAPORE--DBS Bank has deployed five Microsoft PixelSense table-top multitouch systems in one of its branches here, which it believes will bring better customer interaction and efficiency. During the ...

Dubbed “CSO Assistant”, this aims to enable the bank to serve its consumer and corporate customers with queries more efficiently and effectively. DBS will equip its 500-strong customer service officer ...

DBS Bank, headquartered in Singapore and Southeast Asia’s largest bank, has been designated as “Best Bank in the World” consecutively in the past three years (2018, 2019, 2020) by top global financial ...

DBS is the first bank in Singapore to implement NICE Interaction Analytics at its contact center, which handles over five million calls each year. The solution is specifically targeted at improving ...

Several customers of DBS Bank have not been able to log into or access the Singapore bank's online and mobile services since Tuesday morning. The service disruption remains unresolved, with few ...

While several U.S. banks are developing or piloting virtual assistants based on artificial intelligence, Singapore’s largest bank has been using an AI-powered chatbot to run its digital-only bank in ...

A ransomware attack on Toppan Next Tech (TNT), a printing vendor, has potentially exposed personal data of approximately 11,200 customers from DBS Bank and Bank of China's (BOC) Singapore branch.

Some customer information from Singapore's DBS Group and Bank of China's branch in the country has potentially been compromised after a ransomware attack on their data vendor Toppan Next Tech (TNT).