Searching for ways to lower labor costs, restaurants are hoping that artificial intelligence can take down drive-thru orders — but it will likely be years before the technology becomes widely ...

The OpenAI-powered assistant analyzes drive-thru conversations for courtesy phrases to coach staff and assigns a location 'friendliness score.' ...

If you ask Michael Chorey, "Can AI take your order?" The answer is a resounding "yes." The founder and chief inventor of Wendy's FreshAI has departed from the burger chain and joined AI automation ...

The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...

The COVID-19 pandemic brought a lot of changes to restaurants. Since many casual restaurants had to close their doors and switch to take-out only, people were ordering fast food even more than usual.