ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

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The power micro-moments in the customer experience spectrum How to capitalize on micro-moments to improve customer engagement and build strong relationships Hey entrepreneurs! You’re doing everything ...

Cultivating a fan community around your brand and products can create marketing and retention opportunities. Learn how to ...

Relationships are the heartbeat of any growing business. Solid connections can either seal the deal or break it by helping to strengthen your supply chain and build loyal customers. When things get ...

Marketing and sales teams often face challenges in collaborating because they operate with distinct objectives and strategies. Marketers focus on building brand awareness and generating leads, while ...

Matt Barnett is the founder of Bonjoro, a tool for sending personal videos to customers. In this clip from an episode of “The Startup Story” podcast, Barnett talks about leveraging video for customer ...

As gaming becomes increasingly entrenched in mainstream culture, it presents a unique opportunity for brands to rethink how they engage with consumers. There are more than three billion digital gamers ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global ...

Building and maintaining client relationships is table stakes in wealth management, but figuring out the best ways to do so requires a blend of technological know-how and willingness to listen to what ...