Trust is the foundation of every successful brand-consumer relationship, but it’s also fragile. As consumers become more aware of how their data is collected and used, their expectations for ...

You send out a polite request for input. Silence. You ask a colleague to share the data you need. They promise, but nothing arrives. You’re left wondering, Why is it so hard to get the support I need ...

It’s been a disastrous few months for Sonos after the company botched a major overhaul of its mobile app. In an effort to win back users’ trust, the company has laid out a plan that includes several ...