We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

• Growing Adoption of Cloud-Based IVR for Scalable and Cost-Effective Customer Service. • Boosting IVR Adoption Globally Through Multilingual and Regional Language Support. Unlike Legacy IVR ...

TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

Zappix, a provider of visual interactive voice response (IVR) technology for smartphones, now offers out-of-the-box, multilanguage support and localization, allowing companies to provide visual IVR ...

Can Visual IVR Really Help Callers? 5 Ideal Use Cases Your email has been sent From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

The launch of RealPage's new payment service provides clients with a new convenient payment option for their residents, payments over the phone, increasing satisfaction and retention "In our ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

A bank even managed to create an application to approve personal loans via a special IVR service. One of the best parts of the Genesys/Alcatel Lucent Enterprise Application Group analyst conferences ...