Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. Interacting with difficult people can feel like trying ...

Carol was deeply disappointed. She had hired someone she thought would be a superstar for her team—the peanut butter to her jelly—only to face one difficult interaction after another. It seemed like ...

Family relationships can be complicated, messy, and sometimes downright difficult. Yet for many of us, completely cutting ties isn’t the answer we’re looking for. Finding middle ground between ...

Interacting with difficult personalities is often frustrating or even enraging, but it is possible to learn how to manage interactions with these individuals more effectively. Before I address the way ...

When we encounter difficult interpersonal situations, it often feels like we lack the necessary skills to be effective. We imagine that with the right strategy, we would be confident, at ease, and ...