A method of routing a call from a customer to a customer service representative at a call center, the method performed by an augmented intelligence system, the method comprising: receiving an incoming ...
In the translation profile example, we will utilize a translation profile to manipulate digits for inter-site call routing when the voip dial peer is not available (WAN down) or when the H.323 ...
We noted in our blog a week ago that over the next decade, the PSTN (public switched telephone network) as we know it will go away– replaced by a public VoIP infrastructure. While the economic and ...
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