Service industries, which are essential to the economy, continue to grow at a fast pace. The service sector includes businesses and organizations involved in wholesale and retail trades, food services ...

As microservices multiply, organizations need systems capable of interpreting and understanding impact, not just executing ...

From manufacturing and logistics to finance and customer service, automation is redefining how work gets done.

The next phase of automation is not a distant prospect but a live restructuring of how products are made, buildings are ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Balance is key. Automation saves time and cuts costs, but human interaction is essential for complex moments like onboarding or troubleshooting. Personal touch matters. High-value customers benefit ...

Suppliers are expanding their automation-related services for operations and maintenance, and using the Internet of Things to provide remote support. Partly in response to overall automation market ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM) ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Automating manual processes improves efficiency and eliminates human error. Learn about workflow automation and how to create ...