MCTS will present its recommended plan for "MOVE 2025." The recommendations, which come after months of input, will be presented in June. If approved, route and service changes could happen before the ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Internal Revenue Service headquarters in Washington, D.C. The Internal Revenue Service is reevaluating how to gauge the more than 150 taxpayer service improvement projects it had been pursuing before ...

Many hospitals and health systems are turning their attention to quality to improve patient care and avoid financial penalties for issues such as preventable readmissions and infections. While the ...