When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, the leader in advanced conversation intelligence solutions for the contact center, today announced a game-changing generative AI product. AgentGPT is ...

The updated model strengthens ownership, allowing for more proactive engagement, relationships, and a dedicated partner ...

This article is part of a VB Lab Insights series paid for by Capital One. What possibilities arise when we bring meraki to our work? Meraki is a Greek term for “doing something with soul, creativity, ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

TORONTO & BARCELONA, Spain--(BUSINESS WIRE)--ServiceNow World Forum & Five9 CX Summit—ServiceNow (NYSE: NOW), the AI platform for business transformation, and Five9 (NASDAQ: FIVN), provider of the ...

Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE offers ...

Oasis Labs, the privacy-focused blockchain cloud-computing platform, and Equifax Inc. today announced a partnership to build a “Know Your Customer” identity management platform for companies seeking ...

Cognigy's AI solutions are designed to transform customer interactions by delivering fast, personalized and intelligent support. Trusted by industry leaders worldwide, Cognigy equips service teams ...

Creating a personalized customer experience is the key to forging lasting relationships with clients and driving success. As markets and customer expectations continue to evolve, business developers ...

AMETEK Precitech officially opened a brand-new Customer Solutions Center at their global headquarters in Keene, NH. The new facility includes a training center and a 500 ft2 temperature-controlled ...