What has the ticket support call line looked like for IT leaders over the past year and how have IT leaders tackled these requests? COVID-19 has kept IT leaders busy. We’re not shocked, either. About ...

A few months ago, I walked into the office of one of our customers, a publicly traded vertical software company with tens of thousands of small business customers. I expected to meet a traditional ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and, ...

Your ability to generate long-term success in your small business is tied to the way you interact with and treat your customers. If you provide outstanding customer support, you’re more likely to stay ...

Microsoft on Wednesday announced new trouble-ticketing support additions to the Office 365 Admin Center portal for IT pros, including one improvement specifically aimed at Microsoft Premier users. The ...