Digital transformation is the process, the investment and the commitment organizations need to undertake to remain competitive, relevant and viable. 2019 saw the solidification of certain trends, some ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

In our continuing discussion of digital transformation, we must consider the aspect of communication across departmental silos. Almost by definition, any organization that undertakes business model ...

However, widespread adoption of technology does not automatically translate into digital maturity. APQC’s maturity model ...

The emergence of the internet as both a global economic and social force has colored the last 20 or so years. Companies are now actively working towards embracing this medium, with varying degrees of ...

FRAMINGHAM, Mass.--(BUSINESS WIRE)--An organization's processes, assets, and even products have become a living ecosystem of communication, cognition, and collaboration due to the increasing ...

What is the next step in your organization’s digital transformation? How do you get there? How do you stack up against other companies? xLab, IRI and industry professionals explored these questions ...