CMS Wire

Net Promoter Score Isn’t a Growth Strategy — It’s a Comfort Metric

Uncle Giuseppe's in New Jersey hooks me back for its tremendous comfort food; NPS, on the other hand, is too much comfort for CX leaders. But instead of immediately infusing their responses into what ...
CMS Wire

Net Promoter Score as a Smoke Alarm: Useful Signal or Misleading Metric?

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...
Fast Company

Net Promoter Scores are dead—here’s a better way to understand what your customers think

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...
Morningstar

Conexon Connect achieves exceptional marks in customer satisfaction with Net Promoter Score ranking among highest for internet service providers

KANSAS CITY, Mo., Oct. 16, 2025 /PRNewswire/ -- Conexon Connect, the internet service provider arm of rural fiber broadband leader Conexon, today announced an outstanding Net Promoter Score (NPS) of ...
Business Wire

SEKO Logistics Achieves World-Class Global Net Promoter Score of +71

SCHAUMBURG, Ill.--(BUSINESS WIRE)--SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced a world-class global Net Promoter Score (NPS) of +71 for the second half of 2025, ...