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Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

Staff at four private contractors with government agency contracts say training is poor, morale is low and the attrition rate is high Follow our Australia news live blog for latest updates Get our ...

National Australia Bank is planning to outsource its digital messaging team for its personal banking platform to India, with ...

13 April 2008 Dubai: Following repeated complaints from residents about the inefficiency of its call centre, the Dubai Roads and Transport Authority has decided to cancel the contract with the ...