The rise of cloud computing has transformed not only the way IT is managed, but also the class of services that can be delivered around almost any given product. By way of example of that phenomenon, ...

Sick of forgetting to order toner or cartridges for your company's printers and multifunction devices? Xerox has created a managed service that reminds smaller companies when its time to replenish ...

It’s not hard to imagine that in today’s market, your customer’s success is dependent on the speed and quality of the service provided by your company. This is the situation in the print market which ...

Recently, the Service Council™ hosted a webinar with ServiceNow and Xerox titled “Service Experts: Moving to Best-in-Class Field Service KPIs and Metrics.” John Perry, VP of Global Delivery ...

Customer expectations are on the rise, exacerbating the challenge for companies facing a higher volume of requests during the pandemic. The issue is acute in field service work, where employees have ...

ServiceNow provided Xerox with the platform for transformational results by overhauling its core processes including performance analytics to optimize field work, and process optimization to remove ...

For years, Xerox has been known as "The Document Company," but that's only half of what the firm, which last year saw $22 billion in revenue, has to offer. Lynn Blodgett, president of Xerox Services ...

Xerox will become a DaaS specialist in HP's Partner First program, providing PC leases and analytics for proactive maintenance on devices. As Xerox joins up as a Device-as-a-Service specialist in HP ...