It feels good to have the latest PCS move completed, doesn't it? But wait, there is one more thing you should do. The Customer Service Satisfaction Survey needs to be completed. Here's why. The boxes ...

In an era where consumers routinely consult online reviews before purchasing, it’s never been more essential to ask your customers how you can enhance their experience with your business. Customer ...

Nobody knows the trials and tribulations of customer service better than the NBC4 Responds team. It’s why we’re committed to helping all of our viewers resolve their consumer issues. But not every ...

How are you being served? Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service, from refund delays and denials to ...

Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service -- from refund delays and denials to ignored emails and ...