This video follows a bold experiment where 100 drive thru workers are asked for bizarre “banned” items to see how they react. Viewers watch real time responses ranging from confusion to laughter to ...

As retail and quick-service restaurant (QSR) brands expand their digital capabilities, a familiar challenge continues to surface: fragmented customer journeys across mobile apps, drive-thru lanes, ...

For more than 50 years, the drive-thru speaker has been a symbol of convenience. But for customers, it’s often been a test of ...

If you plan on hitting the drive-thru at Wendy's this year, there's a chance an ordering assistant named FreshAI may take the order. In a Feb. 13 earnings call, CEO Kirk Tanner revealed Wendy's would ...

The drive-thru has been a cornerstone of the quick-service category for well over half a century. For much of that time, the model remained largely unchanged. Cars pull in, place an order, pay, pick ...

Adam B swaps orders at the drive thru in a funny challenge. Charlie Puth Responds to Backlash Over Singing National Anthem at ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...