The 2025 ISG Provider Lens ® Network — Software-Defined Solutions and Services report for Asia Pacific evaluates the capabilities of 46 providers across four quadrants: Managed SD-WAN Services, ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Consumers are embracing AI, and I believe the platforms that invest will gain a stronger competitive advantage.

BCG's Matthew Kropp offered a game plan for agentic AI workflow evolution, employee adoption, and organizational change.

T-Mobile US told the US regulator it was ditching its diversity, equity and inclusion (DEI) policiesThe FCC then gave the ...