The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

NEW YORK, June 24, 2025 (GLOBE NEWSWIRE) -- Verizon today announced its most significant customer experience transformation, designed to empower customers with easier, more personalized support ...

Verizon Communications Inc (NYSE:VZ). unveiled a multi-pronged overhaul of its consumer services Monday, debuting a suite of artificial intelligence-driven tools, retail expansions, and live agent ...

Leads Most Significant Transformation Across Stores, Support and Digital Services with AI powering more personalized experiencesNEW YORK, June 24, 2025 (GLOBE NEWSWIRE) -- Verizon today announced its ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Provided by GlobeNewswire Jun 24, 2025, 3:30:00 AM ...

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...