Experts debate whether AI will drive true stack convergence and spur big-time acquisitions — or just deepen vendor silos.

A New Era of AI-Powered Customer Intelligence, Activation, and Revenue Optimization BOSTON, April 28, 2025 /PRNewswire-PRWeb/ -- BlueConic, the leader in customer data and intelligence solutions, ...

With an estimated population of 2 billion by 2025, Gen Alpha is already influencing household purchasing decisions and ...

MACH Alliance President Casper Rasmussen discusses AI readiness and giving CX teams speed, flexibility and control over ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Marketers should embrace AI Search Optimization (AISO) as an opportunity to apply holistic approaches to search behavior ...

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings. Global shifts matter.

Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows organizations to test and refine bounded autonomy. Over time, agent AI can ...

The professional peer network is inspired by a recent Alliance report which found companies that have widely implemented MACH are twice as likely to leverage AI compared to those new to MACH CHICAGO-- ...

More than 70 new WEM features for Calabrio ONE suite being introduced in six-month period MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced powerful AI ...