Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

When writing a prompt for ChatGPT or another AI chatbot, there are some simple guidelines to follow to get the best results.

If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. The problem might be your prompts.

This paper explores the application of AI-driven chat-bots in health-care, aiming to assess their effectiveness in improving patient care and engagement. We develop an AI-powered chat-bot equipped ...