Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

Enterprises are embracing a new digital reality, defined by data-driven operations, decentralised workforces, and change.

Comcast today announced that it is on the cusp of reaching the company’s goal to double its network energy efficiency, well ...

Leading Philippine fiber broadband and technology solutions provider Converge ICT Solutions Inc., together with other company ...

Explore how leading organizations are using AI to drive innovation and achieve tangible results in a transformative business ...

Neal Sample will succeed Brian Tilzer, who served as the electronics retailer’s chief digital, analytics and technology ...

Verizon 5G offers three home internet plans with download speeds up to 1,000 Mbps. Learn if Verizon 5G is right for your household internet needs.

In Verizon’s first-quarter earnings report of 2025, it revealed that it faced a net loss of 289,000 total postpaid phone customers during the quarter. Analysts at New Street Research said that the ...