MTA Opens Customer Service Centers in Subway
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MTA Opens Customer Service Centers in Subway
Feb 8, 2023
NBC New York
New @MTA Customer Service Center 👨🏻‍💼👩🏿‍💼 at Sutphin Blvd-Archer Av-JFK Airport. #NYCSubway #NYC #MTA #NewYorkCitySubway #LIRR #SubwayTrain #NYCTransit You can now buy me a coffee: https://bmc.link/NYCSubwayLife | NYC Subway Life
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New @MTA Customer Service Center 👨🏻‍💼👩🏿‍💼 at Sutphin Blvd-Archer Av-JFK Airport. #NYCSubway #NYC #MTA #NewYorkCitySubway #LIRR #SubwayTrain #NYCTransit You can now buy me a coffee: https://bmc.link/NYCSubwayLife | NYC Subway Life
986 viewsNov 10, 2023
FacebookNYC Subway Life
MTA customer service agent spreads kindness to commuters inside Upper East Side subway station
MTA customer service agent spreads kindness to commuters inside Upper East Side subway station
10 months ago
ABC7 New YorkEyewitness News
The MTA opened its first-ever customer service centers inside the subway system in three different locations. The customer service centers have an agent window with OMNY functionality, a display with service status updates, MetroCard vending machines, and online kiosks for riders who want to access MTA websites. The first three stations to get the centers were the Coney Island-Stillwell Avenue station, Atlantic Avenue-Barclays Center station, and 161 Street-Yankee Stadium station. A dozen more a
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The MTA opened its first-ever customer service centers inside the subway system in three different locations. The customer service centers have an agent window with OMNY functionality, a display with service status updates, MetroCard vending machines, and online kiosks for riders who want to access MTA websites. The first three stations to get the centers were the Coney Island-Stillwell Avenue station, Atlantic Avenue-Barclays Center station, and 161 Street-Yankee Stadium station. A dozen more a
573 viewsFeb 8, 2023
FacebookPIX11
The MTA app makes it easier than ever to get details on subway, bus, and railroad service—straight from the source. And now, you can message our team with the new chat feature! Our team is available 24/7 to… ✅ Help with subway or bus issues in real time ✅ Give directions during service disruptions ✅ Send positive shoutouts to MTA employees We’re here to help! Chat with us in the MTA app today—available in the App Store and Google Play. | Metropolitan Transportation Authority - MTA
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The MTA app makes it easier than ever to get details on subway, bus, and railroad service—straight from the source. And now, you can message our team with the new chat feature! Our team is available 24/7 to… ✅ Help with subway or bus issues in real time ✅ Give directions during service disruptions ✅ Send positive shoutouts to MTA employees We’re here to help! Chat with us in the MTA app today—available in the App Store and Google Play. | Metropolitan Transportation Authority - MTA
2.2K views1 year ago
FacebookMetropolitan Transportation Authority - MTA
MTA honors Metro-North, LIRR and subway employees for exemplary customer service
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MTA honors Metro-North, LIRR and subway employees for exemplary customer service
Jan 5, 2024
ABC7 New YorkKemberly Richardson
MTA opens first set of customer service centers in 3 stations
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MTA opens first set of customer service centers in 3 stations
Feb 7, 2023
pix11.com
2:29
Subway booth agents to provide customer service on platforms in NYC
Mar 28, 2023
ABC7 New YorkJohny Fernandez,Eyewitness News
0:15
Need to get in touch? We're just a text away! 📲 We offer 24/7 customer assistance via WhatsApp. Chat with us: mta.info/whatsapp | Metropolitan Transportation Authority - MTA
738 viewsJan 5, 2023
FacebookMetropolitan Transportation Authority - MTA
0:07
The way people use our system is changing. That's why we're excited to announce that beginning next year, we're bringing station agents out of booths to better serve the needs of our riders. Agents will be outside the booth providing wayfinding assistance, assistance with fare machines and OMNY support, assisting riders with disabilities, reporting quality-of-life issues throughout the station, and more. You'll begin seeing some agents outside their booths in early 2023 while we continue to trai
2.3K viewsDec 8, 2022
FacebookMetropolitan Transportation Authority - MTA
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We recently updated our service information screens in subway stations and on platforms! See train arrival times, service updates, and more info—all in one place. Look out for them on your next trip and let us know what you think! | Metropolitan Transportation Authority - MTA
198.8K views10 months ago
FacebookMetropolitan Transportation Authority - MTA
10:50:00
MTA Hero: Administrative Assistant Ekow Amuaku helped launch OMNY Customer Service Center
8 months ago
ABC7 New YorkEyewitness News
1:58
Subway booth agents now providing customer service on platforms in New York City
Mar 30, 2023
ABC7 New YorkJohny Fernandez,Eyewitness News
0:41
MTA Hero: Alicia Wilkinson, Customer Service usher at Grand Central Terminal
5 months ago
ABC7 New York
1:01
We're committed to making all modes of transit accessible for every customer. As part of this mission, we’re piloting new features like NaviLens, MagnusCards, Floor Decals, and Tactile Braille Subway Line Maps at stations and on bus routes. You can experience these features now at 66 St-Lincoln Ctr and 72 St on the 1/2/3 lines (with more stations coming soon). Learn more about each feature here: https://new.mta.info/accessibility/expanding-innovative-solutions | Metropolitan Transportation Autho
2.2K viewsNov 8, 2023
FacebookMetropolitan Transportation Authority - MTA
0:10
A new subway diagram has arrived! MTA leadership (including MTA Chair and CEO Janno Lieber and Chief Customer Officer Shanifah Rieara) unveiled a reimagined subway map, its first new design in half a century. Check out the new map on digital screens in stations, and as it rolls out on train cars 🚇 | Metropolitan Transportation Authority - MTA
188.2K viewsApr 2, 2025
FacebookMetropolitan Transportation Authority - MTA
MTA set to roll out Customer Service Ambassadors
Nov 16, 2017
ny1.com
0:32
MTA makes digital upgrades to help access-a-ride customers
Feb 9, 2023
CBS NewsCBS New York Team
0:37
MTA announces service enhancements for 1 & 6 trains
Aug 9, 2023
CBS News
MTA unveils 1st customer service centers in New York City Transit system
Feb 7, 2023
ABC7 New York
MTA Announces Bus Service Enhancements
8 months ago
92q.com
0:27
Our latest Customers Count survey is now open! Whether you ride the subway, bus, Long Island Rail Road, or Metro-North Railroad, your honest opinion helps us improve service for everyone. Plus, if you complete the survey, you can enter a drawing to win a $100 OMNY gift card! Take the survey: mta.info/surveysocial | Metropolitan Transportation Authority - MTA
3.6K viewsApr 21, 2025
FacebookMetropolitan Transportation Authority - MTA
3:16
Introducing the Group Station Manager Program
38.4K viewsSep 25, 2018
YouTubemtainfo
2:04
MTA survey offers riders the opportunity to detail the good, bad, and ugly about everyday service
Nov 6, 2023
ABC7 New York
'Customer Service Centers' to open at 15 subway stations
Dec 14, 2022
ny1.com
MTA launches new site and Mymta app, looking for feedback
Jul 2, 2018
lohud.com
0:47
MTA offers free OMNY cards to help riders ditch MetroCards before year’s end
5 months ago
MSNFOX 5 New York
2:31
How MTA Station Agents Are Enhancing Customer Experience
7.9K viewsApr 26, 2023
YouTubemtainfo
0:50
MTA Announces Subway Schedule Changes Coming Next Summer
Dec 19, 2022
NBC New YorkNBC New York Staff
MTA Is Rolling Out 24/7 Help At These 6 Brooklyn Stations — Here's What To Know
6 months ago
patch.com
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