Cisco UCCX 12.5.1 Post Call Survey with Callback option question
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Cisco UCCX 12.5.1 Post Call Survey with Callback option question
Hello, I am pretty green in this area, but enjoying the challenge of working in it. My dilemma: We are running UCCX 12.5.1 with a post call survey and certain scripts. Which works great except in the following situation: When the customer chooses to have a callback , they enter in their informati...
Sep 25, 2023
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